Player issues Print

Modified on: Thu, 11 Nov, 2021 at 4:18 PM



If you are experiencing issues such as player crashes, "Error: Something went wrong during native playback" or "Something went wrong determining the initial period of the provided MPEG-DASH stream" while playing a stream. Please install Chrome, Safari or Edge as an alternative browser.


Chrome can be downloaded here: https://www.google.com/chrome/

Safari can be downloaded here:  https://support.apple.com/downloads/safari

Edge can be downloaded here: https://www.microsoft.com/en-us/edge


If the issues still occur, please do contact us here at the On Air helpdesk.




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