Player issues Print

Modified on: Thu, 11 Nov, 2021 at 4:18 PM

If you are experiencing issues such as player crashes, "Error: Something went wrong during native playback" or "Something went wrong determining the initial period of the provided MPEG-DASH stream" while playing a stream. Please install Chrome, Safari or Edge as an alternative browser.

Chrome can be downloaded here:

Safari can be downloaded here:

Edge can be downloaded here:

If the issues still occur, please do contact us here at the On Air helpdesk.

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