If you are having an issue with, or have a general inquiry regarding payments, the On Air Support team is here to help. We understand that you want a hassle free purchase experience and we strive to provide that.


For more information, please read the On Air Terms and Conditions which apply to your use of and purchases made through On Air.


You can contact us anytime via our customer support page. When contacting us, please state in your ticket what the problem is and try to include as much useful information as possible, such as what concert is it and/or what kind of payment method you try to use. Our Support team will than reach out to you as soon as possible.


Tip: When contacting us about a bug or error related to purchases, please provide a screenshot of the problem and/or error message so that we can investigate the issue as quickly and effectively as possible.