If you would like to check the quality of your bandwidth or streaming capacity you can run a speed test using from the following sites:


You are generally hoping for low latency and download speeds of greater than 5 Mbps.

Things to try when troubleshooting your connection

  • Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue).

  • Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait for 30 to 60 seconds, and then reconnect. Sometimes all you need is to refresh your connection.

  • Reset your Wi-Fi modem.

  • Sign out on all devices and sign back in again.

  • Try On Air on a different device or web browser. 

Where possible connect over good quality connection like home router, using mobile data can result in varying quality and high data usage.