If you can not sign in to On Air, you can reset your password by email. Follow the instructions below. If you forget your email address, you may be able to provide more information to recover your account. In this case please contact our Service Desk.


Instructions to reset password by email


1. Visit https://onair.events.

2. Select "Sign in" from the top right corner. 

3. Click on "Forgot password?" under the password field.

4. Enter your email address and select Reset.

5. Follow the steps in the password reset email you receive.



The email will typically arrive within a few minutes. If you do not receive it please submit a ticket.